Fraud & Scams Officer

Fraud and Scam Officer - Big 4 Bank

Your new company

Wanting to make a difference in the community? This is the perfect opportunity for you to join a recognised big-4-bank who are committed to provisioning the best service and assistance to new and existing customers. Their aim is to make a positive difference for their customers, their employees and the wider community which is at the center of everything they do.

Your new role

Some of your responsibilities within a contact centre environment will include:

• Play a key role in identifying, investigating, and preventing fraud and scams targeting the customers
• Liaise with stakeholders - such as phone teams, branches, risk, fraud, and customers regarding their queries and following up until acceptable resolution reached for all parties concerned/involved.
• Effectively handle, escalate and follow-up customer queries, issues, and complaints, using judgement to resolve customer concerns on the spot
• Pro-actively manage daily business activities by operating within set guidelines and governance

Your skills and experience

• Strong written and verbal communication skills
• Relationship management skills
• Self / time management skills
• Strong attention to detail skills
• Flexibility and availability for shift work

Please note: this is a 24/7 contact centre - Candidates open to evening and night shifts are highly desired!

Your benefits

• Enjoy the flexibility of a hybrid work model and WFH opportunities
• Strong potential for this to be a permanent role after a initial 12 month contract
• New modern office close to public transport in Parramatta
• This company has a high focus on diversity and inclusion and values the importance of unique backgrounds

You will love working for them!

Your next step

Does this sound like something you are interested in? If the answer is ‘Yes’ then we would love to hear from you! (To launch your career) Simply click ‘Apply’ now and attach an updated copy of your CV, or if you have any questions and wish to have a conversation contact me on sandra.lavorato@randstad.com.au

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.